Solutions

Telecommunications


Incorporate a strategic partner for the care and management of your customers data.

  • We will provide the solutions you need to keep a constant connectivity with your customers and deliver a true omnichannel experience.
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TELECOMMUNICATIONS PRODUCTS

​Conversational IVR

Implement intelligent functionalities in your contact media through Interactive Voice Response (IVR). Through integrated speech recognition with your platforms and speech-to-text conversion you can collect information from your customers and associate it with data from your back-office systems, in order to automatically respond to queries or requests, improving your response times and costs.

Telecommunications

​Workforce Optimization

Simplify your operations by using a single coordinated source for support, service, and maintenance, reduce your costs and improve your customers’ experience.

Telecommunications

​Analytics and Reporting

Get visibility of the management performed by your customer service team, in a simple, fast, and real-time way. Identify underperforming processes or agents at an early stage and modify their management to increase satisfaction rates.

Telecommunications

​Recording

Capture (record), manage and process all calls and information received by your customer service team and comply with current regulations.

Telecommunications

​Contact Center Cloud

Migrate your contact center to a secure cloud and facilitate accessibility.

Telecommunications

​Voice of the Customer (VOC)

Monitor what your customers are saying about your enterprise, receive constant feedback and take actions to improve their experience.

Telecommunications

​Robotic Process Automation (RPA)

Improve your critical enterprise processes that demand accuracy and speed but do not require decision making to achieve. Delegate this mission to a robot and assign your employees to tasks where their time will be useful.

Telecommunications

​Remote Agent

Provide your employees who are out of the office with the same tools and capabilities as your employees who are in the office. Your contact center agents will never miss a call with anywhere access to communications applications.

Telecommunications
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Belltech Technology Partners

Success Cases