IP telephony is gaining more and more followers every day among companies of all industries. But what are the reasons why organizations have decided to switch from regular public network telephony to this technology? This is largely since it provides more efficient and stable communication. Below, you will learn all about IP telephony. What is … Read more
Nowadays all businesses are in constant evolution, where their focus is to ensure convenience for all consumers. Users are looking for a comfortable way to solve their inquiries without having to go through tedious processes. That is why, next, we will know what self-service is for in a company, in addition to some important points … Read more
Conversational artificial intelligence is a technology that uses data, processes language in a natural way and develops automatic learning to engage in text or verbal conversations. In this article we will see its main features and advantages. As a preview, it is important to know that for companies the use of this tool saves time … Read more
In recent years, customer service in companies of all sizes has become a constantly evolving factor. The implementation of new technologies and virtual platforms has allowed this area of service to adapt to the needs of any user. In this matter, cloud based contact center solutions have been a breakthrough in the way businesses interact … Read more
In an increasingly technological world, evolution has been key in a certain sense, especially in terms of self-service technologies. This type of technology has contributed greatly to improve customer service on companies through all industries. What are self-service technologies? According to Research Gate, “self-service technologies (SST) are defined as technology interfaces that allow customers to … Read more
WHAT SHOULD NOT BE MISSING IN PLANNING FOR 2022 We start a new year adding knowledge under the “new normal” we have been experiencing in recent times, one that brought the loss of some freedoms and new necessities to be considered; both for the consumer and for small and large companies. The world keeps rolling … Read more
Fast and efficient solutions demand automation combined with human analysis. Now is the time for automation and human functions to come together to meet new market demands. We try hard to find quick solutions to processes that for us as clients seem so simple, but the organizational response shows us that, due to lack of … Read more
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