What is IP telephony and how can it benefit your business?

IP telephony is gaining more and more followers every day among companies of all industries. But what are the reasons why organizations have decided to switch from regular public network telephony to this technology? This is largely since it provides more efficient and stable communication. Below, you will learn all about IP telephony. What is … Read more

What is the purpose of self-service in a company?

Nowadays all businesses are in constant evolution, where their focus is to ensure convenience for all consumers. Users are looking for a comfortable way to solve their inquiries without having to go through tedious processes. That is why, next, we will know what self-service is for in a company, in addition to some important points … Read more

What is conversational artificial intelligence and what are its advantages?

Conversational artificial intelligence is a technology that uses data, processes language in a natural way and develops automatic learning to engage in text or verbal conversations. In this article we will see its main features and advantages. As a preview, it is important to know that for companies the use of this tool saves time … Read more

How can Cloud Contact Center benefit your company?

In recent years, customer service in companies of all sizes has become a constantly evolving factor. The implementation of new technologies and virtual platforms has allowed this area of service to adapt to the needs of any user. In this matter, cloud based contact center solutions have been a breakthrough in the way businesses interact … Read more

How do self-service technologies impact customer service and satisfaction?

In an increasingly technological world, evolution has been key in a certain sense, especially in terms of self-service technologies. This type of technology has contributed greatly to improve customer service on companies through all industries. What are self-service technologies? According to Research Gate, “self-service technologies (SST) are defined as technology interfaces that allow customers to … Read more

MARKETING AUTOMATION

Efficiency and effectiveness in omnichannel marketing campaigns New technologies and high customization capabilities have been key to strengthening the relationship between consumers and brands. During recent years, new solutions have benn developed in order to optimise processes and deliver high quality products and services, with a special focus on the consumer experience. One of these … Read more

COMMUNICATIONS TRENDS THAT WILL SHINE THIS 2022

Tools of the future that will be at our disposition On the verge of the new year and because of the vertiginous scenario of social restrictions fluctuations, new quarantines and new COVID variants that 2022 will bring, a high level of activity is expected for the telecommunications industry. As usual, the pandemic keeps bringing changes … Read more

Cloud Computing

Essential ally in digital transformation Digital ecosystems grow at a tremendous pace. We are living in a world that-although we saw coming- advanced quickly and hastily. We have accepted it and settled into our new normal. Although Cloud Computing has been around for many years, was not until the pandemic arrived that many businesses faced … Read more

The boom of self-service

The age of CX opportunities in LATAM After the strong effects caused by the pandemic and in some cases social movements throughout the americas, we are experiencing a period of profound change. One of the most important regarding in consumer industry is the consumer itself; they experienced the full might of the pandemic and its … Read more

Belltech Agile Framework

Agile Methodology for everything When we talk about Agile, Scrum and Agile framework we imagine walls full of colored post-its notes stuck all over the place with catchphrases, and people interacting, etc. All the above is a rather imaginary cliché that we have seen repeatedly, but this goes beyond writing and arranging ideas on a … Read more

Agile and CX

¿Are we prepared for the future? Currently, a successful enterprise has the imperative need to anticipate the needs of its customers. To achieve this, it is a requirement to have the flexibility and rapid adaptation capabilities to react to the changes that are demanded.er capacidades de flexibilidad y adaptación rápida que permitan reaccionar a los … Read more