What is conversational artificial intelligence and what are its advantages?

Conversational artificial intelligence is a technology that uses data, processes language in a natural way and develops automatic learning to engage in text or verbal conversations. In this article we will see its main features and advantages. As a preview, it is important to know that for companies the use of this tool saves time … Read more

How can Cloud Contact Center benefit your company?

In recent years, customer service in companies of all sizes has become a constantly evolving factor. The implementation of new technologies and virtual platforms has allowed this area of service to adapt to the needs of any user. In this matter, cloud based contact center solutions have been a breakthrough in the way businesses interact … Read more